At Nova Cart, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Returns

• You may return most items within 14 days of receiving your order for a refund or exchange.

• Items must be returned in their original condition, unused, and with all original packaging and tags intact.

• To initiate a return, please contact our customer service team at [your email/contact info] with your order number and reason for return.

Exchanges

• If you wish to exchange an item for a different size, color, or product, please reach out within 14 days of receiving your order.

• Exchanges are subject to product availability.

Non-Returnable Items

• Certain items are not eligible for return or exchange, including [customized products, perishable goods, intimate items, etc. — customize as needed].

Refunds

• Once we receive and inspect your returned item, we will process your refund within 5 business days.

• Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.

• You are responsible for return shipping costs unless the return is due to our error or a defective product.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us immediately at [your email/contact info] with photos of the issue. We will work quickly to resolve the problem at no extra cost to you.

Thank you for choosing Nova Cart! We appreciate your business and are committed to making your shopping experience positive.